Terms of Service

1. Acceptance of Terms

By accessing or using NutriCRM ("the Service"), including the website at nutricrm.co and the application at app.nutricrm.co, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

We may modify these terms at any time. Continued use of the Service after changes constitutes acceptance of the modified terms.

2. Description of Service

NutriCRM is a cloud-based practice management platform designed for dietitians and health coaches. The Service provides:

• Client relationship management (CRM)
• Diet plan creation and management
• Client health tracking and vitals monitoring
• Consultation and follow-up scheduling
• Subscription and payment management
• Analytics and reporting tools

3. User Registration and Accounts

To use the Service, you must register for an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these terms or for any other reason at our discretion.

4. Subscription Plans and Billing

NutriCRM offers subscription-based access to the Service:

• New accounts receive a 7-day free trial period
• Subscription fees are billed in advance on a monthly or annual basis
• Prices are subject to change with 30 days notice
• Refunds are provided in accordance with our refund policy

Payment processing is handled by third-party providers (Razorpay and Dodo Payments). By providing payment information, you authorize us to charge the applicable fees.

5. User Responsibilities

As a user of NutriCRM, you agree to:

• Use the Service in compliance with all applicable laws and regulations
• Obtain proper consent from clients before storing their health data
• Maintain appropriate professional licenses and certifications
• Keep client information confidential and secure
• Not use the Service for any unlawful or harmful purpose

6. Data Ownership

Your Data: You retain full ownership of all data you enter into the Service, including client information, diet plans, and consultation notes. NutriCRM acts as a data processor on your behalf.

License to Us: By using the Service, you grant us a limited license to host, store, and process your data solely for the purpose of providing the Service.

Data Export: You may export your data at any time through the platform's export features. Upon account termination, you will have 30 days to export your data before it is permanently deleted.

7. Acceptable Use Policy

You agree not to:

• Attempt to gain unauthorized access to the Service or its systems
• Interfere with or disrupt the Service or servers
• Upload malicious code, viruses, or harmful content
• Use the Service to store or transmit illegal content
• Reverse engineer, decompile, or attempt to extract source code
• Resell, sublicense, or redistribute the Service without authorization
• Scrape or collect data from the Service using automated means

8. Intellectual Property

The Service, including its software, design, logos, and content, is owned by NutriCRM and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without our prior written consent.

"NutriCRM" and associated logos are trademarks of NutriCRM. You may not use our trademarks without prior written permission.

9. Disclaimer

Not Medical Advice: NutriCRM is a practice management tool. The Service does not provide medical advice, diagnosis, or treatment. All health-related decisions should be made by qualified healthcare professionals.

As-Is Service: The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, NutriCRM and its affiliates, officers, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, or goodwill
• Damages arising from your use or inability to use the Service
• Unauthorized access to or alteration of your data

Our total liability shall not exceed the amount you paid for the Service in the twelve months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless NutriCRM and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these terms
• Your violation of any third-party rights
• Any content or data you submit through the Service

12. Termination

Either party may terminate this agreement at any time:

• You may cancel your subscription through your account settings
• We may terminate or suspend your access for violation of these terms
• Upon termination, your right to use the Service ceases immediately

Sections relating to intellectual property, limitation of liability, indemnification, and governing law shall survive termination.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

14. Dispute Resolution

Any disputes arising from these terms or the Service shall be resolved through:

1. Negotiation: Good faith discussions between the parties
2. Mediation: If negotiation fails, through a mutually agreed mediator
3. Arbitration: Binding arbitration under the Arbitration and Conciliation Act, 1996 of India

The seat of arbitration shall be India. The language of arbitration shall be English.

15. Contact Information

For questions about these Terms of Service, please contact us:

• Email: [email protected]
• Website: nutricrm.co/contact