Delete your account
You can permanently delete your NutriCRM account and the data associated with it. Use the in-app option if you can still sign in — it's instant. If you can't access the app, submit the request form below and we'll process it within 7 business days.
Option 1 — Delete from inside the app (recommended)
- Open the app and sign in.
- Tap More in the bottom tab bar, then Settings.
- Scroll to Account and tap Delete account.
- Confirm. Your account is signed out and removed immediately — you won't be able to sign back in with the same email or phone.
Option 2 — Submit a deletion request
Use this if you've already uninstalled the app, can't sign in, or want to delete a NutriCRM dietitian/admin account. We may email you back to verify ownership before we proceed.
What gets deleted
- Your profile (name, email, phone, date of birth, gender)
- Login credentials and session tokens
- Health and fitness data you logged (weight, vitals, steps, sleep, calories)
- Progress photos and any files you uploaded
- Diet plans, meal logs, and journal entries tied to your account
- Push notification tokens and device identifiers
What we may keep
For legal and accounting reasons we may retain the following after your account is deleted:
- Anonymised, aggregated usage data that no longer identifies you
- Invoices and payment receipts we are legally required to retain for tax and accounting (up to 7 years)
- Records needed to comply with a legal hold, regulatory request, or to resolve a dispute
Other questions
For anything else about your data or this process, email us at [email protected] or see our Privacy Policy.